Return & Refund Policy

At Klozey, we want you to be happy with your purchase. If something isn’t right, eligible items may be returned in accordance with the policy below.

Returns

Return requests must be submitted within 7 days of delivery. The return period begins on the date the carrier’s tracking information shows the order as delivered.

For orders delivered in multiple packages, the return period begins when the final package in the order has been delivered.

After your return request has been approved, the item must be shipped back within 7 days of the return request.

To qualify for a return, merchandise must:

• Be unworn and unused
• Have all original tags attached
• Be returned in its original clear garment packaging with the SKU label
• Be in the same condition in which it was received

Items that do not meet these requirements may be subject to a 20% restocking fee, or the return may be declined.

Please do not send a return before contacting us and receiving return instructions.

How to Request a Return

To request a return, contact us at support@klozey.com within 7 days of delivery.

Please include your:

Order number, name, email address, item(s) you wish to return, and reason for the return.

If an item arrived damaged, defective, or incorrect, please also include clear photographs showing the issue.

Once your request has been reviewed, we will provide the applicable return instructions and return address.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect item, damaged item, or shipping error.

Original shipping and handling charges are non-refundable.

We recommend using a trackable shipping service when returning merchandise. Klozey is not responsible for return packages lost in transit before reaching the designated return facility.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within the return period so we can review the issue and make it right.

Please retain the item, its original packaging, and any labels while your claim is being reviewed.

Final Sale & Non-Returnable Items

For hygiene and product-safety reasons, the following categories are final sale and cannot be returned:

• Bodysuits
• Intimates and lingerie
• Swimwear
• Jewelry
• Beauty products
• Face masks

Items specifically identified as Final Sale on the product page are also not eligible for return.

Please review your order carefully before purchasing a non-returnable item.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, you may return an eligible item in accordance with this policy and place a new order for your preferred item.

Availability of replacement sizes, colors, and products cannot be guaranteed.

Refunds

Once your returned merchandise has been received and inspected, please allow approximately 5–7 business days for the return to be processed.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

After a refund has been issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution and are outside Klozey’s control.

Shipping and handling charges are non-refundable except where required by applicable law or where the return resulted from our error.

Orders Outside the United States

At this time, our return service is available only for orders shipped to customers within the United States.

We currently cannot accept standard returns for orders delivered outside the United States.

This does not affect any rights you may have under applicable consumer protection law.

Refused or Unauthorized Returns

Merchandise returned outside the applicable return period, sent without authorization, returned without its original tags or required packaging, or otherwise failing to meet the conditions above may:

be declined, or be subject to a restocking fee of up to 20%.

Order Cancellations

We begin processing orders shortly after they are placed. Because of this, we cannot guarantee that an order can be changed or cancelled after submission.

If you need assistance with an order, contact us as soon as possible.

Contact Us

Questions about a return or refund can be sent to:

KLOZEY
Email: support@klozey.com
Website: klozey.com

Please include your order number when contacting us about an existing purchase.